Customer Service Representative - Complaint Management
Allianz -
New Cairo, CairoPosted 5 years ago515Applicants for1 open position
- 27Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Ensures that clients are satisfied with the services offered by Allianz and minimizes the number of complaints.
- Investigates clients’ complaints and coordinates with the relevant departments as needed to provide timely and efficient feedback in accordance with complaints guidelines set by the Department.
- Provide exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to customers.
- Maintain a high standard of grammatically and factually correct responses, whilst also applying empathy and clarity.
- Guide and assist other team members, in case required, in achieving resolutions for difficult complaints including follow up on service standards until its finalization.
- Responsible of the complaints' filing.
Job Requirements
- Bachelors Degree in any relevant discipline
- From 1-2 years of experience in customer service (preferred experience from insurance background)
