Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities
- Provides technical management and leadership to Professional Services Team.
- Manages technical customer support initiatives including conducting remote product evaluations, configurations, training, and troubleshooting.
- Supports on-site installation, setup, and integration of Microsoft solutions.
- Compiles customer feedback.
- Collaborates with internal and external teams to define technical support needs and new feature requests.
- Assists with pre-sales activities as needed.
Job Requirements
- Excellent project management, organizational, planning, and multi-tasking skills.
- Excellent professionalism, presentation, and interpersonal skills.
- Communicates effectively within cross-functional teams.
- Ability to communicate technical information effectively to technical and non-technical stakeholders.
- Knowledge of enterprise IT infrastructures, management, monitoring, and security.
- Understanding of retail business aspects, inventory management and Ability to travel as needed.
Education and Experience
- Bachelor’s Degree
- Excellent command of English
- Solid experience in writing/rewriting efficient TSQL queries.
- Excellent Knowledge of writing SQL transactions as stored procedures, scalar and table functions, Capability of translating business modules to a database schema.
- CCNP, CCNA or equivalent network security certification highly preferred
- 4+ years’ experience in network engineering, technical support.
- 2+ years’ experience in managing a customer support team in an IT setting.
