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Job Description
- Build, mentor, and manage the Project Management team (s).
- Ensure smooth execution of localization projects on the company side.
- Define and execute project management staffing and training plans so that trained
- resources are retained, available as needed and capacity is efficiently utilized.
- Lead the Project Management teams to ensure on-time delivery of localization projects
- & meeting customer specifications.
- Ensure that projects meet quality standards & within cost targets.
- Serve as the main point of escalation for account‐related issues, participate in the resolution of major account problems related to relationship, quality, timeliness, and cost.
- Lead collaboration with cross‐functional teams to plan and track the contributions to the goals assigned to enterprise accounts.
- Proactively identify risks to ensure attainment of targets and engage cross-functionally to mitigate risks.
- Regularly monitor customers’ satisfaction with work processes & deliverables and take improvement actions.
- Through customer engagements, be aware of, actively understand customers' business needs and challenges.
- Lead teams to execute defined solutions.
- Lead innovation on workflow, processes & methodologies.
- Advocate, understand, communicate and exemplify the company’s values.
- Conduct regular performance reviews with direct reports and manage required followup.
Job Requirements
- A master’s degree in a related field is a definite plus, especially in Project Management or Operations Management.
- PMP Certification is required.
- Solid PM experience preferably in technical domain ( Running IT and SW projects ) 3‐5 Years.
- Experience in participating in new client sales cycles including presentations, analysis, recommendations, and relationship development.
- Experience in managing a team of Project Managers (5‐8 project managers) for more than 3 years.
- Ability to work effectively cross-functionally; demonstrated leadership, influencing, and execution skills at the executive level.
- Superior operational management and organizational skills with an ability to translate complex ideas into simple and intuitive communications.
- Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other production processing issues.
- Ability to make decisions and lead employees through job-related issues.
- Verbal and written fluency in English.
