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Job Description
- Ensuring that Harvest Operating cycle is on the right track and working as effectively as possible with
- Ensuring the delivery of instructions and policy
- Ensuring the process of following up with the patients is going on
- Ensuring that patients ’ needs and requirements are met and build good patients ’ relations
- Dealing with patients ’ complaints and investigating in it to improve patients ’ satisfaction.
- Handling & Analyzing the complaints process with its feedback
- Tracking the escalation process to ensure the best result
- Tracking & Analyzing the status of current and new patients .
- Tracking cycles violations and provide it with the needed actions for better progress
- Monitoring employees tasks, responsibilities and performance
- Working on company's quality procedures and standards
Job Requirements
- Medical Background is Must.
- Very Good command of the English language spoken and written.
- MS Office, Details-Oriented, Multitasking , Highly Organized
- Excellent organizational skills
- Customer Service Skills
- Planning Skills
- Management Skills
- Problem Solving Skills
- Customer oriented.
- Ability to work under pressure.