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Job Description
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Install and configure new workstations/laptops, peripheral equipment and software.
- Maintain inventory of all equipment.
- Report issues to direct manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in active directory.
- Perform timely workstation hardware and software upgrades as required.
- Maintain information systems knowledge base, support and train users on new systems.
- Support users on standard office system applications.
- Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.
- Manage system users (access rights, permissions).
- Support a group of services (Antivirus, WSUS, WDS, etc…).
- Handle the responsibility for all IS assets check inventory and Scan the assets.
- Manage all printers.
- Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
Job Requirements
- Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.
- From 1 to 3 years of relevant experience.
- Working hours to be from 11:00 AM to 8:00 PM
