CS Operations Manager

Souq.com, An Amazon Company - Cairo

292 people have clicked
Experience Needed:
More than 5 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job

A Day in the Life of an Ops Manager involves:

  • Leading and managing 3-4 direct reports and 300+indirect reports.
  • Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
  • Managing workflow, escalations and effectively delegating across your leadership team.
  • Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
  • Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
  • Being prepared to jump on a call and present to senior leadership at a moment’s notice.
Job Requirements


  • Bachelor’s degree from an accredited university OR 2+ years experience with Amazon
  • 5+ years people management experience
  • Project management experience
  • Experience managing teams of 50+ reports including leadership roles


  • Master’s degree or MBA
  • Lean/Six Sigma experience
  • Experience in contact center, retail, or e-commerce operations
  • Strong communication and presentation skills
About this Company

We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.

Driven by smart technology,... (More)

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