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Job Description
A Day in the Life of an Ops Manager involves:
- Leading and managing 3-4 direct reports and 300+indirect reports.
- Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
- Managing workflow, escalations and effectively delegating across your leadership team.
- Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
- Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
- Being prepared to jump on a call and present to senior leadership at a moment’s notice.
Job Requirements
BASIC QUALIFICATIONS
- Bachelor’s degree from an accredited university OR 2+ years experience with Amazon
- 5+ years people management experience
- Project management experience
- Experience managing teams of 50+ reports including leadership roles
PREFERRED QUALIFICATIONS
- Master’s degree or MBA
- Lean/Six Sigma experience
- Experience in contact center, retail, or e-commerce operations
- Strong communication and presentation skills