Browse Jobs
For Employers
Post JobLog inGet Started

CS Operations Manager

Souq.com, An Amazon Company
Cairo, Egypt
Posted 4 years ago
299People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

A Day in the Life of an Ops Manager involves:

  • Leading and managing 3-4 direct reports and 300+indirect reports.
  • Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
  • Managing workflow, escalations and effectively delegating across your leadership team.
  • Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
  • Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
  • Being prepared to jump on a call and present to senior leadership at a moment’s notice.

Job Requirements

BASIC QUALIFICATIONS

  • Bachelor’s degree from an accredited university OR 2+ years experience with Amazon
  • 5+ years people management experience
  • Project management experience
  • Experience managing teams of 50+ reports including leadership roles

PREFERRED QUALIFICATIONS

  • Master’s degree or MBA
  • Lean/Six Sigma experience
  • Experience in contact center, retail, or e-commerce operations
  • Strong communication and presentation skills

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCS Operations Manager