Uber Expert, In-Person Support, Cairo
Uber -
Cairo, EgyptPosted 5 years ago381People have clicked1 open position
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Job Description
About the team
Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
What you will do
- Deliver 5-star, in-person support to our driver-partners
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
- Help brand the Uber name and get driver-partners excited to be on the road
- Stay on top of new Uber policies, procedures, and programs that affect driver-partners
- Work with the Driver Operations team to make our support processes even better
- Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)
Job Requirements
- You have some combination of retail, sales, client-facing, and/or customer service experience
- You're comfortable learning and adapting to new technology
- You're an outstanding communicator, with the ability to interact and connect with many types of personalities
- You are willing and enthusiastic about selling our product to potential driver-partners
- You're a patient teacher and have a passion for empowering others
- You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
- You're self-motivated and able to operate independently with minimal oversight
- Proficiency in productivity tools (email, calendar), Google Suite