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Job Description
- Manage the delivery of IT ‘run’ services and 3rd party suppliers on behalf of the DHL MENA Express business to satisfy the agreed business requirements in terms of cost and quality of service
- Responsible for the business and IT strategy alignment for establishing infrastructure and application support processes and procedures.
- Introduce enabling technologies that help drive business value.
- Build a strong working relationship with head of MENA Services to review the service performance, improvements, issues and requests raised by users.
- Institutionalize a service and measurement culture for IT Infrastructure that routinely establishes and monitors Key Performance Indicators.
- Review and approve emergency request for change in production environment, point of escalation for major service outage, link with business functions including MENA Service Management till service restoration
Job Requirements
- Degree/ Diploma in Computer Science or equivalent .
- 5-7 years of experience in program delivery.
- Extensive knowledge of SQL-DB and System administrations.
- Strong knowledge of MS Windows 7/10, active directory and Domain server deployments is a plus.
- Good experience with Voice , Vlan , IP Telephone & Cisco appliances.
- Very good command of the English Language.