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Job Description
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Work with customer service manager to ensure proper customer service is being delivered
- Prepare product or service reports by collecting and analyzing customer information
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Inform customer of deals and promotions
- Generate sales leads
Job Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- 6th of October and nearby locations residents
