Job Details
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Job Description
Primary Duties
- Analyze the functional and nonfunctional requirements for the automation, integration and digital transformation business requirements. Transform it into a SRS/HLD/LLD documents.
- Implement wide-scale new digital technologies, Omni Channels, Social Media customer server platforms, analytics and robotics, self-services and IVR technologies.
- Implement any automation plan for organization internal systems.
- Assure the quality of team deliverables before submission to the production environment by building proper UAT plans.
- Acts as a technical team lead for the implementation team of new digital products and services.
- Works with internal stakeholders, technology providers, and system implementation houses.
- Assists with troubleshooting and offer support to internal representatives.
- Build any required Technical documentation, User manuals, Training Materials for any new/existing implementations.
Business As usual
- Deliver on time all the assigned analysis, development and integration tasks as per the business plans
- Report team progress and activities to the digital services manager.
- Working with digital services manage to architect, design and build project plans for all the new implementation
- Working with digital services manager on designing solutions for new business opportunities
- Performing the any required R&Ds and POCs in the areas where better services can be provided for existing client leveraging new deploying digital technologies
Job Requirements
Educational Background:
- University Graduate (Engineering/Technical Faculty).
Professional Experience:
- Minimum of 5 years of experience in an IT-related role.
- Minimum of 1-year experience in a similar related role
- AVAYA Digital Service, Genesys Digital Services certifications or similar technologies experience
- Strong Background with programming and coding platforms
- C# or C++
- HTML5/CSS
- JavaScript
- JQuery
- Entity framework
- MS SQL
- MySQL
- Previous contact center experience is a mandatory
Language Skills:
- Very good in both Arabic and English language is mandatory.
