IT Digital Services Specialist

Raya Contact Center - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

    Primary Duties

    • Implement the functional and nonfunctional requirements for the automation, integration and digital transformation business requirements.
    • Implement wide-scale new digital technologies, Omni Channels, Social Media customer server platforms, analytics and robotics, self-services and IVR technologies.
    • Assure the quality of deliverables before submission to the production environment by executing the provided UAT plans.
    • Assists with troubleshooting and offer support to internal representatives.
    • Participate in building required Technical Documentation, Users Manuals, Training Materials for any new/existing implementations.

    Business As usual

    • Deliver on time all the assigned development and integration tasks as per the business plans.
    • Deliver a high-quality code snippet with minimal defects based on the agreed naming conventions and code quality standards.
    • Provide ongoing maintenance, support, and enhancements in existing systems and platforms.
        Job Requirements

        Educational Background:

        • University Graduate (Engineering/Technical Faculty).

        Professional Experience:

        • Minimum of 3 years of experience in a software development related role.
        • AVAYA Digital Service, Genesys Digital Services certifications or similar technologies experience
        • Strong Background with programming and coding platforms
          • C# or C++
          • HTML5/CSS
          • JavaScript
          • JQuery
          • Entity framework
          • MS SQL
          • MySQL

        Language Skills:

        • Very good in both Arabic and English language is mandatory.
        About this Company

        Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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