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IT Digital Services Specialist

Raya Customer Experience
6th of October, Giza
Posted 4 years ago
30Applicants for1 open position
  • 4Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

    Primary Duties

    • Implement the functional and nonfunctional requirements for the automation, integration and digital transformation business requirements.
    • Implement wide-scale new digital technologies, Omni Channels, Social Media customer server platforms, analytics and robotics, self-services and IVR technologies.
    • Assure the quality of deliverables before submission to the production environment by executing the provided UAT plans.
    • Assists with troubleshooting and offer support to internal representatives.
    • Participate in building required Technical Documentation, Users Manuals, Training Materials for any new/existing implementations.

    Business As usual

    • Deliver on time all the assigned development and integration tasks as per the business plans.
    • Deliver a high-quality code snippet with minimal defects based on the agreed naming conventions and code quality standards.
    • Provide ongoing maintenance, support, and enhancements in existing systems and platforms.

        Job Requirements

        Educational Background:

        • University Graduate (Engineering/Technical Faculty).

        Professional Experience:

        • Minimum of 3 years of experience in a software development related role.
        • AVAYA Digital Service, Genesys Digital Services certifications or similar technologies experience
        • Strong Background with programming and coding platforms
          • C# or C++
          • HTML5/CSS
          • JavaScript
          • JQuery
          • Entity framework
          • MS SQL
          • MySQL

        Language Skills:

        • Very good in both Arabic and English language is mandatory.

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