Job Details
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Job Description
Primary Duties
- Implement the functional and nonfunctional requirements for the automation, integration and digital transformation business requirements.
- Implement wide-scale new digital technologies, Omni Channels, Social Media customer server platforms, analytics and robotics, self-services and IVR technologies.
- Assure the quality of deliverables before submission to the production environment by executing the provided UAT plans.
- Assists with troubleshooting and offer support to internal representatives.
- Participate in building required Technical Documentation, Users Manuals, Training Materials for any new/existing implementations.
Business As usual
- Deliver on time all the assigned development and integration tasks as per the business plans.
- Deliver a high-quality code snippet with minimal defects based on the agreed naming conventions and code quality standards.
- Provide ongoing maintenance, support, and enhancements in existing systems and platforms.
Job Requirements
Educational Background:
- University Graduate (Engineering/Technical Faculty).
Professional Experience:
- Minimum of 3 years of experience in a software development related role.
- AVAYA Digital Service, Genesys Digital Services certifications or similar technologies experience
- Strong Background with programming and coding platforms
- C# or C++
- HTML5/CSS
- JavaScript
- JQuery
- Entity framework
- MS SQL
- MySQL
Language Skills:
- Very good in both Arabic and English language is mandatory.