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Job Description
- Dealing with customer requests provided by ticketing system, e-mail & client phone calls and satisfying the clients
- Following the company process & procedures and updating the systems according to transactions
- Catching daily operational targets & systematic follow ups for issues of previous days with the aim of resolution
- Coordinating with other departments, supervisors & team members to resolve the cases on time
- Systematic follow ups & coordination with the aim of meeting regional targets
- In case of necessity, taking initiative for company priorities & client satisfactions.
- Give solution to complex cases and/or can identify if needed to pass on to Sr. Agent
- Ensure services are provided to customers in a timely manner
- Responsible for on the job training for team members and new joiners.
Job Requirements
- Graduated preferably from tourism related careers
- Minimum 1 year of experience in any customer service career.
- Flexibility to work various shifts, if required
- Fluency in English is a must.
- Excellent communication skills
- Diplomacy skills used to direct/persuade/influence others
- High level of sensitivity to clients
- Evaluates situations using multiple sources of information
- Customer oriented/driven
- Able to work under pressure and meet deadlines
- Conflict solver
- Self-motivator with the ability to use one’s own initiative
