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Job Description
- Responsible for all aspects and processes of customer billing, customer credits, and cash collection to support proper revenue recognition.
- Plan, evaluate, and improve the efficiency of Accounts Receivable business processes and procedures to enhance speed, quality, efficiency, and productivity of team.
- Manage the billing process including preparation or directing preparation of invoices and any required supporting documentation.
- Prepare analysis for bad debts, goods returns, cash refund, discounts and commissions.
- Prepare monthly account reconciliations and reporting related to AR (billed, unapplied payments, aging)
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Responsible for the platform suspension process and ensure its accuracy for non-payment customers
- Manage the customer settlement process and ensure following the process when negotiating settlement with the customer
- Prepare the monthly report for customer due to non-payments and settlements
- Ensure internal policies and procedures are documented and maintained and all governmental regulations are consistently applied and adhered to by team members
- Review and monitor accounts and all applicable collection reports to identify issues attributing to account delinquency and discuss them with management
- Maintains financial security by adhering to internal accounting controls.
- Work closely with the Revenue team to ensure all accounting for order to pay cycle is properly recorded
- Proactively work with business units on structuring contracts to ensure favorable revenue treatment and to optimize cash flow and profit.
- Provides supporting documentation for audits
- Protects organization's value by keeping information confidential.
- Day-to-day supervision of Accounts Receivable Analysts providing coaching and support to facilitate professional development.
Job Requirements
- Minimum of 10 years of related experience in AR & collection with at least 3 years of direct management of a team.
- Work in big size company with customers platform and aggressive credit & collection execution.
- Advanced knowledge of Microsoft Office (emphasis on Excel)
- Experience with ERP – SAP.
- Demonstrated ability to effectively negotiate and manage through conflict
- Excellent communication skills.
