Job Details
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Job Description
Key Specific Accountabilities:
Operational
- Assist the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
- Ensure to maintain waiting time to provide good shopping experience to customers.
- Ensure process efficiency in booking and goods handover process.
- Prepare appropriate plans and schedules in order to meet Deliver and Assembly needs/In field service providers.
- Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
- Maintain the KPI reports and preparing an action plan for those areas of concerns.
- Prepare plan to increase the productivity of service providers.
People Management and Development
- Motivate the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
- Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
- Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
Financial
- Act as administrator and be a super user for analysing the data
Job Requirements
What's more, we believe that you have the following knowledge, capabilities and motivation:
- Live and share IKEA values every day
- Post Graduate
- 3-4 years relevant experience, retail preferred
- Computer literate
- Analytical Skills
- Good Communication Skills
- Problem Solving Skills