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Job Description
As Call Center Coach in the company you will support and ensure call quality / compliance across the teams, implementing action plans to achieve targets. Your responsibilities will include:
- Call monitoring
- Liaising with team leaders to give feedback, quality scores & coaching support
- Providing call quality assurance
- Working to ensure Compliance across all call scripts and guidance
- Supporting new staff training
Job Requirements
- Previous experience at least 3 years as a call centre Coach in sales environment driven by targets.
- Excellent communication and organisational skills.
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