Customer Financial Services Representative
FedEx -
Cairo, EgyptPosted 5 years ago265Applicants for1 open position
- 18Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
Definition:
- Supports the Customer Experience goals by continually striving to satisfy/exceed each Customer’s needs and expectations. Includes building effective relationships and focusing on achieving the required results whilst balancing the Customers needs with FedEx requirements.
Indicators:
- Actively listens/reads to correctly understand concerns or requirements
- Takes ownership and structures/leads the discussion or transaction
- Remains positive, professional and focused on the customer’s situation.
- Balances the needs of the Customer with FedEx requirements. Gains support by explaining the benefits of required actions/solutions.
- Makes realistic commitments and keep them.
- Builds relationships based on trust, respect and confidence in FedEx.
- Keeps the customer informed and checks the solution met/exceeded expectations.
- Focuses on understanding and achieving individual and FedEx goals. Plans and priorities actions needed and shows commitment, initiative and determination to reach the required conclusion.
Job Requirements
- Understands the roles and responsibilities of own and other teams/functions.
- Actively share relevant knowledge and learning experiences.
- Contributes to a good team environment by talking positively about individuals, teams and the Company.
- Collaborates with others to achieve goals and results.
- Recognizes and/or admits mistakes, apologizes and does not apportion blame.
- Knows when and where to seek advice or assistance.
- Co-operates with other individuals or departments by offering help.
