Browse Jobs
For Employers
Post JobLog inGet Started

Advanced Technical Support Engineer - ITB

Schneider Electric
Cairo, Egypt
Posted 4 years ago
83People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Provide remote technical troubleshooting with customers.
  • Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
  • Receive, Register and solve all technical customer requests in CRM.
  • Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
  • Categorize Tickets depending on following Types:
  • Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records
  • In-depth knowledge of Product catalogue, selection and data searching.

Job Requirements

Qualifications Qualifications & Experience:

  • Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.
  • +5 years of Experience in a technical support or relative experience. - Fluent in Arabic & English (French is a plus).
  • Good written and spoken communication skills.
  • Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -
  • Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.
  • experience in 3-phases UPS, Data centers & cooling systems.

Featured Jobs

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairAdvanced Technical Support Engineer - IT...