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Job Description
- Provide remote technical troubleshooting with customers.
- Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
- Receive, Register and solve all technical customer requests in CRM.
- Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
- Categorize Tickets depending on following Types:
- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others. - Maintain accuracy in responses, creation of Customer records
- In-depth knowledge of Product catalogue, selection and data searching.
Job Requirements
Qualifications Qualifications & Experience:
- Graduate in Electricity / Electronics / Electrical engineering / Automation / industrial / Mechatronics Engineering.
- +5 years of Experience in a technical support or relative experience. - Fluent in Arabic & English (French is a plus).
- Good written and spoken communication skills.
- Able to work with Multicultural environment with regional responsibilities - Ability to work under pressure. -
- Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.
- experience in 3-phases UPS, Data centers & cooling systems.