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Job Description
Scope of work
- Build, develop, maintain a team of high-skill and motivation LO.
- Daily mobilize, coordinate and control LO work.
- Ensure high quality of LP, low arrears, effective recovery work.
- Ensure team work, regular meetings with LO, LO assessment, motivation and development.
- Contribute to FAWRY MF development via ideas, opinions, feedback, workgroups, training, etc.
- Be role model for LO in terms of attitude, professionalism, reputation and integrity.
Job Requirements
- Former successful microfinance loan officers (1-2 years’ experience).
- Able to train, develop and manage a team of at least 10 LO in “branchless” setting to the required sales and risk awareness skills.
- Systematic approach to organizing and mobilizing sales by the LO team.
- High level of “risk awareness”, able to identify and eliminate high-risk clients.
- Highly disciplined and organized in terms of own time management, organizing meetings with the team, feedbacks, follow ups.
- Capacity to develop business strategy for the team, set targets, monitor implementation, identify gaps and implement solutions.
- Close follow-up of portfolio development and quality.
- Capacity to ensure intensive workout of problematic portfolios.
- Ensure high quality customer service with fast lending turnaround time.
- Capacity to identify LO weaknesses, and devise corrective action, as well as dismiss and replace LOs, who do not show learning abilities.
- Capacity to learn and constantly improve oneself.
- Desire to work in a team with HO supervisors, management, other LO supervisors.
- Result driven and result-oriented.
