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Remote Technical Support Professional

IBM
Cairo, Egypt
Posted 4 years ago
270People have clicked1 open position
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Job Details

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Job Description

Your Role and Responsibilities

  • Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
  • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
  • Provide answers for general usage and operation questions.
  • Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
  • Identify known defects and fixes to resolve problems.
  • Identify suspected defects and engage escalation team to assist in resolution.
  • Aid with questions regarding product documentation related to the supported products.
  • Interpret online manuals regarding IBM code and application interfaces.
  • Collaborate with other support centres and business units to provide seamless problem resolution.
  • Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.




Job Requirements


Required Technical and Professional Expertise

  • B.Sc. in Electronics/Communication/Computer Engineering – Computer science.
  • Excellent communication and problem-solving skills
  • 0 – 3 years of experience in Technical Support or similar fields
  • Fluent in English is a must.
  • Expressing any certain aspect of the work place to make it better “Self-motivated “.
  • Handling off hours for business needs, whenever required.

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