French Speaking - Technical Support Representative

IBM - Cairo

51 people have clicked
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English, French
Vacancies:
1 open position
About the Job

Job Description:

  • As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)
  • You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
  • Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

Job Requirements

What are we looking for:

  • French Speaker
  • Excellent communication, telephone manner, technical skill and interpersonal skills
  • Self initiative, pro-active, hard working, good attitude and team player
  • Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)
  • Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies



Requirements

  • Graduate - Bachelors degree
  • Excellent command of English language skills



Nice to have

  • Experience in Service Desk/Help Desk operations
  • Technical knowledge/certification required: A+, N+, CCNA and MCITP
  • ITIL Foundations knowledge/certificate is a plus
  • French Speaker
About this Company

International Business Machines Corporation (IBM), incorporated on June 16, 1911, is a technology company. The Company operates through five segments: Cognitive Solutions, Global Business Services (GBS), Technology Services & Cloud Platforms, Systems and Global Financing.

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