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Soft-Skills Trainer

DYNINNO Egypt
Smart Village, Giza
Posted 4 years ago
67Applicants for1 open position
  • 65Viewed
  • 8In Consideration
  • 55Not Selected
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Job Details

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Job Description

  • Dyninno Egypt is a call center that will service International Travel Network LLC, a global airline ticket consolidator that has agency sales contracts with more than 40 global airlines. International Travel Network has been making agency sales of airline tickets and associated products for more than 10 years and operates under ASAPTickets brand (asaptickets.com).
  • Dyninno Egypt has been established to facilitate sales to Arabic speaking clients. Sales are made by ITN through telephone calls that are routed to the call centers.

Responsibilities:

  • Preparing new call center agents by conducting orientation to sales process and techniques; developing individual coaching plans; providing resources and assistance.
  • Training the agents how to cooperate with clients to determine their needs and provide excellent professional customer service and problem resolution.
  • Conducting skills gap analyses to identify areas of improvement.
  • Producing physical and digital educational material (e.g. videos and case studies).
  • Reporting on the impact of training programs.Monitor sales objectives and results.

We offer:

  • Base starting at EGP 5,000.
  • Performance bonuses.
  • Full Time (5 days/week).
  • Transportation arrangements for the convenience of our staff.
  • Growth & promotion opportunities.
  • Paid time offs.
  • Working with industry-leading IT platforms and products.
  • Excellent work environment in the top business area at Smart Village.

Job Requirements

  • Fluent English Speaker.
  • Experience in Sales/Customer Service BPO.
  • Experience with GDS is a must.
  • Proven work experience as a Sales Trainer or similar role.
  • Excellent Organizational skills.
  • Solid communication and presentation abilities.
  • Additional certification in training is a plus.

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