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O&M Customer Service Leader - Dubai

General Electric
Dubai, United Arab Emirates
Posted 4 years ago
149People have clicked1 open position
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Job Details

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Job Description

Essential Responsibilities:

  • Establish and maintain positive customer intensity, relationship and communication and act as the principle Point of Contact with the Customer for all discussions relating to the O&M Agreement
  • Hire, supervise, evaluate, develop and lead a skilled and effective O&M Advisory Team.
  • Provide overall management required for effective maintenance of all site equipment and system
  • Develop and implements maintenance strategy based on a Reliability Based Maintenance program consistent with achieving maximum plant efficiency to meet customer requirements in the most safe, reliable, economical and environmentally safe manner,
  • Ensure implementation/utilization of Computerized Maintenance Management Systems (CMMS) at O&M Sites
  • Establish Inventory Management for critical spare parts utilizing Computerized Maintenance Management Systems (CMMS) and ensures maintenance of optimum stock of spares and consumables.
  • Ensure adequate and efficient execution of Routine and Planned Maintenance through GE O&M Advisory Staff by utilizing the Customer’s Work Force
  • Ensure compliance with requirements for environmental, health and safety requirements in applicable plant operation and maintenance activities.
  • Ensure implementation of Log-Out/Tag Out (LOTO) System in accordance with the Customer and Contractor’s policies and procedures in line with provisions of the O&M Contract.
  • Recommend Facility modifications and upgrades to the Customer to enhance plant reliability and performance. Co-ordinate with GE O&M Centre of Excellence (CoE) team, GE Engineering and other O&M support team for the resolution of complex issues relevant to maintenance,
  • Drive optimization of plant operation and maintenance strategies with the aim of achieving lower cost operation and/or increased efficiency and output.
  • Ensure the performance and recording of periodic maintenance checks and tests of the plant equipment in accordance with Customer’s requirements, equipment manufacturers’ recommendations, applicable laws and Contractor’s recommendations.
  • Ensure preparation and submission of plant maintenance activities reports as per requirements of the contract.
  • Drive assistance to the Customer in set-up of the Facility Maintenance shop, Tool Room and laboratories;
  • Ensure timely completion of plant root cause analysis for the technical events.
  • Coordinate and facilitate Customer’s arrangement of planned maintenance and, when possible, unplanned maintenance
  • Manage the GE team to ensure optimal availability, reliability, and budgetary performance while driving Customer value and GE/Customer productivity.
  • Manage the training and qualification of Customer’s operations and maintenance team as per guidelines of the contract
  • Identify, pursue and support GE PS O&M and CSA growth opportunities both regionally and within the confines of the contract

Job Requirements

Qualifications/Requirements:

  • Graduate Engineer in Mechanical, Electrical or Controls from an accredited College or University.
  • Minimum 10 years of combined cycle power plant O&M experience with minimum 5 years in management position.
  • Proficiency in written and spoken English and French. Arabic an advantage
  • Master’s degree in Engineering is preferred.

Desired Characteristics:

  • Strong project management, problem solving and organizational skills
  • Strong interpersonal and leadership skills
  • Prior customer interface experience with capability to build effective customer relationship
  • Strong oral and written communication skills with the ability to communicate with all levels of an organisation.
  • Proficiency with computer tools
  • P&L management experience with regards to long term services contracts
  • Six Sigma training or equivalent quality training
  • Ability to apply statistical methods for process improvement.
  • Ability and willingness to travel from time to time as required by the Business

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