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Job Description
This job is exclusive for “READY, SET, RECRUIT!” EVENT taking place on Saturday, October 19th. Powered by WUZZUF to support Flat6Labs Startups hiring needs.
For more details visit our Event on Facebook http://bit.ly/2Vwz1hV
- Perform the operational functions related to funds transfers, cheque collection, certificates, non-cash items, custody, accounts, & deposits in addition to offloading the Sales & Service area from any operational activities to ensure the better customer experience.
- Process and perform all requests received from sales and service area (Non-Financial Requests) related to new accounts & existing ones, various customer requests related to bank products and services to ensure finalizing all operational related functions according to the set TAT.
- Handles all the allocated operational functions with strict adherence to set processes (Opening Accounts, handling existing accounts, handling TDs & CDs, ATM insertetc)
- File and carefully maintain bank data, documents in an efficient and timely manner according to the bank's SOPs and manuals.
- Ensure accurate reconciliation and daily balancing of security items are conducted as per SOP.
- Handle all the requested data related to the designated roles
- Proceed with all collection cheques requests according to the bank SOP.
- Ensure the accuracy of data/documents in order to avoid any returned cases from central operations.
- Ensure Sending all operational documents to central operations departments according to the standard turnaround time/cut-off time& according to the agreed the service level agreement=.
- Coordinate with retail operations, Card centers, branches, units or any other concerned departments to resolve any customer problems, complaints, and queries.
- Ensure safe and proper custody of security items (credit cards/ debit cards/ checkbooks/ pins/ documents and acknowledgments) including handing over/ taking over.
- Deviations and exceptions reporting in-branch monthly exception report in a timely manner.
- Implement “Anti-money laundering law” and “knows your customer” concepts.
- Meeting operations cross-selling targets without affecting their primary work and service standards in order to contribute to the achievement of the branches KPIs.
