Job Details
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Job Description
Essential Responsibilities:
- Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
- Daily interface with doctors and technicians on equipment status issues
- Acts to ensure satisfaction to primary customers
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
- Maintaining tools and test equipment properly and ensuring they are calibrated
- Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
- Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area
- Responsible for Warranty and PMS contract cost control
- Administration:
- Responsibly completes all administration tasks on time
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
- Installation: Plays a leading role in complex and multifunctional rooms
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Job Requirements
Qualifications/Requirements:
- Qualified to Degree level or equivalent knowledge or experience
- Technical analytical skills 5+ years Field Services experience in both CT and MRI modalities
- Comprehensive knowledge of a specific modality or multi-modalities
- Sought by others for guidance and advice
- Proficiency in English
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation
- Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
- Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
- Insure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Desired Characteristics:
- Preferred Qualifications:
- Leading & Relating to Others:
- Establishes good relationships with customers and staff
- Builds wide and effective networks of contacts inside and outside the organization
- Relates well to people at all levels
- Manages conflict
- Shares Expertise: Applies specialist and detailed technical expertise
- Develops job knowledge and expertise through continual professional development
- Shares expertise and knowledge with others
- Uses technology to achieve work objectives
- Demonstrates an understanding of different organizational departments and functions
- Organizing & Executing:
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
- Monitors and maintains quality and productivity
- Works in a systematic, methodical and orderly way
- Consistently achieves project goals
- Takes responsibility for actions, projects and people
- Takes initiative, acts with confidence and works under own direction
- Initiates and generates activity
- Communicating:
- Speaks clearly and fluently
- Expresses opinions, information and key points of an argument clearly
- Makes presentations and undertakes public speaking with skill and confidence
- Responds quickly to the needs of an audience and to their reactions and feedback
- Projects credibility
- Coping with Pressure:
- Works productively in a pressurized environment
- Keeps emotions under control during difficult situations
- Balances the demands of a work life and a personal life
- Maintains a positive outlook at work
- Handles criticism well and learns from it
- Supporting & Cooperating:
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Listens, consults others and communicates proactively
- Supports and cares for others
- Upholds ethics and values
- Appropriately follows instructions from others without unnecessarily challenging authority
- Follows procedures and policies
- Compiles with legal obligations and safety requirements of the role
- Embracing Change & Demonstrating Enthusiasm:
- Adapts to changing circumstances
- Accepts new ideas and change initiatives
- Adapts interpersonal style to suit different people or situations
- Works hard and puts in