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Field Engineer - KSA

General Electric
Khobar, Saudi Arabia
Posted 4 years ago
104People have clicked1 open position
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Essential Responsibilities:

  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Daily interface with doctors and technicians on equipment status issues
  • Acts to ensure satisfaction to primary customers
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
  • Working as a member of the local team to provide efficient and cost-effective service delivery to all accounts with assigned area
  • Responsible for Warranty and PMS contract cost control
  • Administration:
  • Responsibly completes all administration tasks on time
  • Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Job Requirements

Qualifications/Requirements:

  • Qualified to Degree level or equivalent knowledge or experience
  • Technical analytical skills 5+ years Field Services experience in both CT and MRI modalities
  • Comprehensive knowledge of a specific modality or multi-modalities
  • Sought by others for guidance and advice
  • Proficiency in English
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation
  • Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
  • Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Insure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Desired Characteristics:

  • Preferred Qualifications:
  • Leading & Relating to Others:
  • Establishes good relationships with customers and staff
  • Builds wide and effective networks of contacts inside and outside the organization
  • Relates well to people at all levels
  • Manages conflict
  • Shares Expertise: Applies specialist and detailed technical expertise
  • Develops job knowledge and expertise through continual professional development
  • Shares expertise and knowledge with others
  • Uses technology to achieve work objectives
  • Demonstrates an understanding of different organizational departments and functions
  • Organizing & Executing:
  • Focuses on customer needs and satisfaction
  • Sets high standards for quality and quantity
  • Monitors and maintains quality and productivity
  • Works in a systematic, methodical and orderly way
  • Consistently achieves project goals
  • Takes responsibility for actions, projects and people
  • Takes initiative, acts with confidence and works under own direction
  • Initiates and generates activity
  • Communicating:
  • Speaks clearly and fluently
  • Expresses opinions, information and key points of an argument clearly
  • Makes presentations and undertakes public speaking with skill and confidence
  • Responds quickly to the needs of an audience and to their reactions and feedback
  • Projects credibility
  • Coping with Pressure:
  • Works productively in a pressurized environment
  • Keeps emotions under control during difficult situations
  • Balances the demands of a work life and a personal life
  • Maintains a positive outlook at work
  • Handles criticism well and learns from it
  • Supporting & Cooperating:
  • Demonstrates an interest in and understanding of others
  • Adapts to the team and builds team spirit
  • Listens, consults others and communicates proactively
  • Supports and cares for others
  • Upholds ethics and values
  • Appropriately follows instructions from others without unnecessarily challenging authority
  • Follows procedures and policies
  • Compiles with legal obligations and safety requirements of the role
  • Embracing Change & Demonstrating Enthusiasm:
  • Adapts to changing circumstances
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Works hard and puts in

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