Job Details
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Job Description
Job Overview:
- An account manager is a liaison between the company and its clients. He/ She oversees the company-client relationship, determining clients’ needs—what they’re looking to achieve short-term and long-term—and ensuring the company delivers.
Responsibilities and Duties:
- Serve as the lead point of contact for all merchants account management matters.
- Receive calls from clients or merchants working with us to serve all their inquiries.
- Handle all client complains through all company channels. (calls, Social Media .. etc)
- Solve all clients complains in a proper way.
- Responsible for making sure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties.
- Foster client relationships; work with the sales team to prepare presentations and sales pitches.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Build and maintain strong, long-lasting client relationships.
- Educate customers on the latest developments and trends.
- Responsible for delivery follow up and success rate reports.
- Communicate with the operations team to push up delivery.
Job Requirements
Education:
- BA degree in any relevant field.
Experience:
- 2 - 3 Years of experience in Customer Service or account management.
Skills:
- High Interpersonal & Communication skills
- Excellent command of English.
- Good relations with vendors.
- Strong Personality and decision-makers.
- An ability to analyze quantitatively, and problem-solve.
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
