IT Help Desk Specialist
Semak -
Dokki, GizaPosted 5 years ago163Applicants for1 open position
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Tasks and Duties:
- Provide help-desk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the Phone call or face to face
- Monitor Service Desk for tickets assigned by E-mail.
- Modify configurations, utilities, software default settings.
- Install, test and configure new workstations & Laptops, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to the manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware and software.
- Perform timely workstation hardware and software upgrades as required.
Job Requirements
- Bachelor degree (Preferably Bachelor of Computer Science).
- 2- 5years of experience as a Technical Support Specialist.
- Able to handle multi tasks at the same time (work under pressure).
- Good knowledge with cables and infrastructure.
- Good knowledge with computer hardware and software.