Senior Account Manager

Dottopia -
Maadi, CairoPosted 5 years ago

65Applicants for1 open position

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Manage multiple accounts; develop positive working relationships with all customer touch points
Drive client retention, renewals, upsells and client satisfaction
Work closely with Associate Account Managers and Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA
Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
Prepare campaign insights reporting, including analysis and research
Manage weekly campaign status documents for review
Work closely with Finance on billing set up and invoicing
Manage customer activity
Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting
Provide input on new processes and workflows as needed
Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

4-7 years of Advertising Account/Client Management experience
Able to manage clients (external and internal) on project scope and delivery
Strong client handling / client relations experience
Experience developing Statements of Work is a plus
Previous delivery of digital and interactive projects is a plus
Experience in the advertising campaign lifecycle from creative concept to execution
Strong background with project management concepts, methodologies and tools
Not less than two years experience in digital marketing agency,
Bachelor’s degree in marketing, business administration, sales, or relevant field.
Good command of both written and spoken English.
Excellent communication skills; must be a listener, a presenter, and a people-person.
Problem Solving and negotiation skills.
Basic computer skills, and experience with CRM software and the Microsoft Office.
Ability to multi-task and manage more than one client account
Proven results of delivering client solutions and meeting sales goals
Fast reaction on customers' needs
Responsible, flexible, active, stress-stable, initiative