Back Office Agent - Web Chat & Email (English)
Pillars -
Maadi, CairoPosted 5 years ago211Applicants for3 open positions
- 105Viewed
- 35In Consideration
- 47Not Selected
Job Details
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Job Description
Main Job Duties:
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Keep customer accounts current by updating databases during calls
Job Requirements
- University graduates.
- Males only
- Fluent English Speakers.
- Business writing skills and fast typing speed (30 Words Per Min).
- Handling emails.
- Males must have identified military status.
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Work Conditions :
- 9 working hours rotational shifts (From 6:00 AM Till 12:00 PM)
- 5 working days & 2 days off
- Work Location: Maadi