Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Ensure customers queries are answered with the aim of a first-time resolution.
- Ensure the best Customer Care experience is given to all customers.
- Achieve KPI’s whilst maintaining excellent quality.
- Receiving all customers calls and handle it properly.
- Handle customers across different platforms, including Social Media, Email and phone.
- Confirming availability from the Partners and courier pick up.
Job Requirements
We’d love to meet someone with…
- Proven previous experience in a Customer Care role (eg retail, hospitality or in a contact center).
- Proven ability to maintain high-quality calls.
- Demonstrated excellence in customer issue resolution across all contact channels (e-mail , social media and phone).
- Superior active listening skills; asking clarifying questions to be sure the correct message is understood.
- Proficiency in multi-tasking, prioritizing and managing time effectively.
- Good PC & typing skills in English & Arabic.
- Excellent written and verbal communication skills, English and Arabic.
