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Call Center Agent

Cairo, Egypt
Posted 4 years ago
42Applicants for2 open positions
  • 38Viewed
  • 10In Consideration
  • 28Not Selected
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Job Details

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Job Description

  • Oversees the day to day operations of properties including all phases of maintenance of the common areas to include buildings, grounds and the direct supervision of outside contractors to ensure properties are properly maintained in accordance with company standards and maintenance agreements.
  • Responds to city residents’ complaints and issues, serving as a representative and the corporate office regarding the administration and application of resolving related issues.
  • Oversees the resolution of issues with in-house and outside contractors and establishes priorities to ensure maintenance, housekeeping and security, needs are met.
  • Plans and coordinates of the tasks required to keep the facilities’ systems operating smoothly and at optimal efficiency
  • Liaises with other related/concerned departments to maintain and assure a smooth work flow.
  • Ensuring the city is compliant with H&S legislation and advice on recommendations.
  • Liaises with City Hall Manager in developing and adopting processes and policies for emergency awareness.
  • Identifies and brings in cost savings where appropriate.
  • Acts as the main point of contact for internal and external customers seeking support and information from the facilities in the city.
  • Manages and prioritizes tasks recorded in the Facilities Help-desk and conducting analysis to identify areas of success and actions to be taken.

Job Requirements

  • Bachelor's Degree in any related field.
  • Excellent command of English.
  • Excellent communication skills.
  • Ability to work under pressure and to lead team.

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