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Job Description
- Ensure compliance with agreed KPI’s
- Demonstrate politeness, poise, dignity and emotional maturity in handling chats/emails, handles difficult cases with required frequency and quality.
- Answer Chats and respond to emails in a timely manner
- Able to set priorities and multi-task
- Detailed Oriented and customer –focused
- Identifies the nature of customer’s inquiry and offers them all possible help in quickest possible time using technical knowledge and data seeking capabilities.
- Clearly communicates reasons for concerns/issues to the customer and maintains contacts
- Escalates customer issues to Officer or Service Recovery Team if satisfactory outcome for the customer cannot be achieved via standard procedures.
- Work in single chat or double chats as per requirements.
- To adhere with the duty schedules and requirement to work as per the operation requirement.
- Adhere to CCC and Etisalat Corporate policies and procedures
Job Requirements
- University Graduates ONLY.
- Fluent English Speakers.
- Business writing skills and fast typing speed.
- Handling Emails.
- Rotational days off.
