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Job Description
- Deliver all tasks & projects to the field within defined SLAs and Quality measurements.
- Logging of requests via Salesforce in order to provide accurate tracking of activities around various Sales and Presales requests.
- Respond to RFI / RFP documents
- Assist in writing proposals & technical documentation.
- Escalation of problems when appropriate to Team Leader & Manager.
- Work closely with the Presales and sales teams in building customers solutions & demonstrations
- Perform technical configuration requests & address/resolve configuration issues.
- Create current state technical drawing diagrams.
- Proactively scopes the technical solution required to address customer requirements.
- Help to capture, design & document business processes included in customer requirements.
- Contribute to Proof of Concepts preparations & documentation.
- Collaborate with partners when needed.
- Deliver remote or onsite customer or partner presentations if needed.
- Proactively work on business initiatives to enhance processes.
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