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Job Description
- Directs and coordinates activities concerned with the acquisition of automotive equipment and operation and maintenance and storage facilities by performing the following duties personally or through subordinate supervisors.
- Duties Include recruiting, training and managing a team of service executives.
- He has to handle various service issues escalated by team members.
- Ensure that every service employee shows common courtesy to all customers.
- Handle customer complaints tactfully, promptly and with genuine concern for the customer’s problems.
- Ensure that customer inconveniences complaints and misunderstandings are dealt with fairly and quickly.
- Ensure that every employee exhibits pride in workmanship.
- Make every reasonable effort to ensure that vehicle repair is a pleasant customer experience.
- Maintain a follow-up system to monitor customer feedback.
- Continually strive to increase labor and parts sales by training and motivating service employees.
- Determine staffing requirements.
- Hire and set training needs for service Employees “Technical and service advisors”.
- Review the sales performance of a Service Advisor and evaluate them on a regular basis.
- Ensure that all necessary service shop equipment is in proper and safe working conditions.
- Obtain the special tools and equipment necessary to maintain and repair
Job Requirements
- From 4-6 years of experience