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Service Manager

EATC (VolksWagen & Audi Egypt)
6th of October, Giza
Posted 4 years ago
187Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Directs and coordinates activities concerned with the acquisition of automotive equipment and operation and maintenance and storage facilities by performing the following duties personally or through subordinate supervisors.
  • Duties Include recruiting, training and managing a team of service executives.
  • He has to handle various service issues escalated by team members.
  • Ensure that every service employee shows common courtesy to all customers.
  • Handle customer complaints tactfully, promptly and with genuine concern for the customer’s problems.
  • Ensure that customer inconveniences complaints and misunderstandings are dealt with fairly and quickly.
  • Ensure that every employee exhibits pride in workmanship.
  • Make every reasonable effort to ensure that vehicle repair is a pleasant customer experience.
  • Maintain a follow-up system to monitor customer feedback.
  • Continually strive to increase labor and parts sales by training and motivating service employees.
  • Determine staffing requirements.
  • Hire and set training needs for service Employees “Technical and service advisors”.
  • Review the sales performance of a Service Advisor and evaluate them on a regular basis.
  • Ensure that all necessary service shop equipment is in proper and safe working conditions.
  • Obtain the special tools and equipment necessary to maintain and repair

Job Requirements

  • From 4-6 years of experience

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