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Assoc Sales Engineer Analyst

Dell EMC
Cairo, Egypt
Posted 4 years ago
37People have clicked1 open position
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Job Description

RESPONSIBILITIES

  • Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services
  • Deliver all services to the field within defined SLAs and Quality measurements
  • Logging of requests in order to provide accurate tracking of cases around various Sales and Presales requests
  • Escalation of problems when appropriate to Team Leader and Manager
  • Work closely with the Presales and Sales teams in building solutions and quotes Development of technical hardware/software quotations and configurations, including full product specifications and pricing.
  • Perform technical configuration requests with configuration tools; address/resolve configuration issues Create current state technical drawing diagrams

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