Program Manager

Raya Contact Center - 6th Of October, Giza

98
Applicants for
1 open position
90
Seen
3
Shortlisted
87
Rejected
Experience Needed:
More than 4 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Develops project plans and identifies tasks required to reach the design and output objectives.
  • Set authority levels and determines the responsibilities of the design and development team.
  • Identify client requirements taking into consideration statutory and regulatory requirements and incorporates these into the design of the system.
  • Monitors and reviews design and development activities to participate in the verification and validation process.
  • Follows up and reports on the project’s progress during the design, test and approval phase.
  • Coordinates with the sales, HR, Operations, IT and Quality to implement project tasks as per the plan.
  • Follows up on the project after the operations start for a period of time during the implementation phase and till the handover after reaching a desirable KPIs.
  • Conducts regular meetings with the client to present and review business results.
  • Analyses customer business cycles and requirements in accordance with the project scope of work and applies the necessary technology to support such processes.
  • Conducts improvement opportunity analysis on all assigned projects in order to maximize RCC service offering and provide value-added to clients.
  • Applies qualitative analysis of project operational processes.
  • Prepares presentations and technical material covering RCC services, technical details and operational processes.
  • Implements needed CRM (Seibel, Access, and Excel) application as required by the project.
  • Establishes and maintains project manuals for assigned projects.
  • Performs other related duties.
Job Requirements
  • At least 4+ years of business experience in the contact center industry.
  • Experience in Project Management is preferred.
  • Fluency in Arabic is mandatory.
  • Proficiency in English.
  • Bachelor’s degree, preferably in Engineering, Business Administration or Commerce.
  • PMP certification is an added plus.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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