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Job Description
- Test new products by designing and executing test cases.
- Create test reports and raise bugs to be handled by development team.
- Implement solutions at customer side and insure that it meets customer requirement
- Provide customer training on solutions.
- Provide end-users with technical support via visiting customer side, call, or e-mail.
- Handle customer complaints and escalate unresolved issues
- Assist with projects to roll-out enhanced or new functionality
- Assist with new installations of network, systems, applications and software deployment
- Assist with systems monitoring
- Diagnose, troubleshoot equipment and software
- Generate technical guides and user manuals
- Perform functional and UI testing for new or modified features based on quality and usability standards
Job Requirements
Education
- BSc Degree in Engineering or Computer Science or relevant technical experience or ITI
Experience
- At least 2+ years of experience in a technical support role or SW testing
Knowledge / Skills / Abilities
- ISTQB Certified is preferred.
- Strong knowledge in software industry.
- Strong knowledge of JIRA & Agile Methodology is a plus.
- Aware for how to deal with database management systems (SQL or PostgreSQL).
- Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, Python and SQL queries to troubleshoot web applications is a plus.
- Excellent communication and presentation skills, written and verbal.
- Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
- Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
- Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
- Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
- Self-motivated with the ability to multi-task in a fast-paced, high volume, and customer centric environment with high attention to detail.
