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Customer Service Agent -Boulaq

NAOS Marketing
Boulaq, Cairo
Posted 4 years ago
80Applicants for8 open positions
  • 25Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

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Job Description

You will be working for a leading global insurance company recognized for its outstanding quality of service, awarded the #1 insurance brand worldwide for the 8th consecutive year - demonstrating the trust of half a million individuals and businesses nationwide.

Your responsibilities will include:

  • To provide speedy telephone response to all calls
  • Promote the best image of the Company through a professional manner
  • To answer the customer’s need in accordance with the policy wording and as defined by the Insurer, providing comprehensive advice on all aspects of the policy

Work conditions:

  • 5 working days per week with 2 days off based on announced weekly work schedule
  • Rotational Shifts for males 24/7, and rotational shifts for female between 8:00 AM to 9:00 PM
  • Work location: Cornish El Nil, Ramlet Boulak (Nile City Towers)

What are we offering?

  • Fixed Gross Salary 3900 LE + up to 500 KPI's
  • Medical & Social insurance coverage
  • Annual contract with 21 annual leave days per year
  • Training days paid as working days after certification by the company

Job Requirements

  • Strong personal qualities – using your empathy and your great listening skills to help people
  • Native in Arabic, with excellent command of English (read, write, speak)
  • Customer service experience and ideally within a call center
  • Knowledge of the Insurance industry is a valuable plus
  • French Language skills is an asset
  • University Degree or relevant high education
  • Completed Military Service for males
  • Have an Egyptian nationality
  • Live in Greater Cairo

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