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Temporary Spare Parts Executive - Customer Services

Mercedes-Benz Egypt
Dubai, United Arab Emirates
Posted 4 years ago
253People have clicked1 open position
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Job Details

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Job Description

Headquarters Tokyo and Chennai

  • Support operational planning per year based on market for quantitative and qualitative aspects
  • Monthly sales planning and reporting by volume and pricing target
  • Monthly order volume alignment with regards to actuals and forecasts against OP/EA target
  • Market analysis including fleet deals and lost sales
  • Determination and Monitoring of product program in the markets of responsibility
  • Support price positioning on fleet deals with proper approval process
  • Support accurate entering of agreed pricing conditions to ensure on time deliveries
  • Co-ordination with Treasury department to ensure on time payments by L/C if applicable
  • Coordination of logistics with relevant department in Daimler HQ
  • Support development of marketing plans per market together with the Marketing department with the follow-up and implementation

NV Sales Target Management Central Africa:

  • Support the realization of the target for NV sales & Ensure achievement
  • Support co-ordination of NV sales process and positioning for responsible market
  • Support coaching and qualification of sales personnel
  • Support and direction to responsible General distributor in day-to-day business
  • Co-ordinate customer approaches in fleet business
  • Support definition of NV sales targets quantitative and qualitative)

Market Management Central Africa:

  • Co-ordinate customer approaches in fleet business
  • Support finalization of Warranty terms in responsible markets
  • Maintain awareness of Market Scenario and competition landscape in responsible markets.
  • Support strengthen brand image through marketing events and customer visits
  • Support Product Manager for coordination of vehicle specifications, per market
  • Support & Co-ordination with the Customer Service department in regards to customer satisfaction and General Distributor performance

Compliance and Integrity:

  • Ensure a sustainable Environment of Compliance and Integrity in area of responsibility
  • Determine applicability, Initiate & Coordinate compliance approvals
  • Conduct regular CAS Checks for all known customers, business delegations and participants
  • Safeguard compliance measures implemented

Delegation & Support:

  • Execute delegated authority for Managers, when required
  • Represent as deputy for Managers, when required

Personal development

  • Regular training on leading people for preparation/development to the next level
  • Regular product information updates
  • Regular training and updates on compliance issues
  • Personal development training in regards to management qualifications
  • Regular training on sales tools and internal processes

Others:

  • Investigation into used truck market potentials by market
  • Co-ordination with bodybuilders in regards to sales potentials/tenders
  • Co-ordination of Aftersales activities with Daimler Africa
  • Support development of a market specific Commercial Vehicles Strategy in relation to the overall Africa strategy

Job Requirements

Qualifications

  • Degree in Business Management, Business/Engineering or equivalent qualification

Knowledge/Skill/Experience

  • 1-2 years of work Experience from automotive, commercial vehicles, Autoparts or Other Industry preferably in Middle East and North Africa region
  • Good negotiating and communication skills
  • Customer focused and familiar in working with partners (internal and external)
  • Cultural knowledge of the Middle East Region
  • English as a must. French or Arabic preferred

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