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Job Description
- As a SYKES customer service agent, you are responsible for acting as a liaison between customers and the client
- You will deal with a variety of incoming contacts to the contact center, answer queries, service issues, handling complaints and problem-solving with the objective of providing first contact resolution where applicable
- You will be handling calls and Emails
Benefits
- Fixed shifts and rotational weekends
- Transportation from and to Maadi Metro station
- Medical insurance
- Social Insurance
Job Requirements
- Ability to communicate clearly and effectively in German
- Document customer interactions effectively
- Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)
- Ability to type fast on a keyboard
- Courteous