Job Details
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Job Description
- Respond promptly to customer inquiries and Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Handle, Manage and efficiently deal with customer inquiries, complaints and requests
- Understand the process cycle and acts upon
- Responsible for investigation, resolution and reporting of all customer-related complaints
- Escalate all unresolved issues/complaints to your line manager whilst keeping the Branch Manager and Business Partner informed at Branch level.
- Input all complaints onto the database, reporting and seeing through to completion. This will involve completing Client paperwork to ensure 360-degree communication
- Monitor recorded calls between customers and employers
- Ensure a high level of customer's satisfaction
- Communicate with customers over the phone and face to face
Job Requirements
- Bachelor Degree Any Major
- Experience 2-4 years in E-commerce - Technical Support - Web
- Technical Skills: HTML - CSS - Zen Desk - WHMCS
- Soft Skills
- Active
- Smart
- Problem Solver
- Time management
- Language Skills: Very good level of English writing and reading