Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support / Customer Complaint Specialist

Expand Cart
6th of October, Giza
Posted 4 years ago
37Applicants for2 open positions
  • 37Viewed
  • 6In Consideration
  • 29Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Respond promptly to customer inquiries and Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Handle, Manage and efficiently deal with customer inquiries, complaints and requests
  • Understand the process cycle and acts upon
  • Responsible for investigation, resolution and reporting of all customer-related complaints
  • Escalate all unresolved issues/complaints to your line manager whilst keeping the Branch Manager and Business Partner informed at Branch level.
  • Input all complaints onto the database, reporting and seeing through to completion. This will involve completing Client paperwork to ensure 360-degree communication
  • Monitor recorded calls between customers and employers
  • Ensure a high level of customer's satisfaction
  • Communicate with customers over the phone and face to face

Job Requirements

  • Bachelor Degree Any Major
  • Experience 2-4 years in E-commerce - Technical Support - Web
  • Technical Skills: HTML - CSS - Zen Desk - WHMCS
  • Soft Skills
  • Active
  • Smart
  • Problem Solver
  • Time management
  • Language Skills: Very good level of English writing and reading

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Support / Customer Complaint S...