Quality Officer (Customer Care)
Talabat -
Maadi, CairoPosted 5 years ago299Applicants for4 open positions
- 46Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to team leaders and managers.
- Prepares and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
Job Requirements
- Excellent up to Fluent English
- Outstanding communications skills
- Very good analytical skills
- 1-2 years of experience in the Quality field related to Customer Care
- Must be proficient with Microsoft Office
