Job Details
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Job Description
Objectives:
- Supervise application support team
- First line support for the corporate solutions (ERP(Financials, HR, Portal)
- Monitor all the different systems to ensure service availability
- Fix application related issues within the agreed on SLA and within the change management process
Main Duties and Responsibilities :
- Participate in creating the SLA for the different applications
- Develop internal team schedule for managing on call, and application ownership and communicate to business
- Provide first line support to Users by providing analysis and resolution for routine operational application issues
- Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
- Monitor the corporate applications to ensure service availability 24/7
- Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
- Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
- Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
- Provide end user trainings for new modules/implementations
Work Location:
- El-Sheikh Zayed city - Giza.
Job Requirements
- Working under stress
- Coaching skills
- Result Oriented
- Analytical skills.
- Problem solving skills.
1- Technologies:
- .Net, ASP MVC, C#, X++, Business Intelligence, MS SQL Administration Server
- Agile Methodologies, Design Patterns.
2- Used Tools:
- Microsoft Dynamics AX 2012
- SQL Server 2008, 2012, 2014
- Visual Studio 2010, 2012, 2013, 2015, 2017
- Sales Buzz