Warehouse Manager

Strategic planning

• Assist the GeneralManager with the required information to set KPIs

  and SLA for the business.
  Quarterly review the performance and propose to the Management
  solution / improvements to increase the productivity and efficiency of
  the team

• With forecasts dashboards, devise season wise short term daily resource planning; based on known capacity for respective brands activity, working closely with Team and General Manager

Operation planning

• Day -1 planning- resource planning and
  arranging for extra hired staff ifrequired.

• Complete warehouse operational requirements by prioritizing work and assigning teams accordingly to different functions.

• Assess daily productivity / activity KPIs for
  respective brands/ activities, with the use of
  dashboards

Documentation coordination

• Coordinate with the warehouse supervisor and ensure all agreed operational movements (Inbound & Outbound) has the relevant documentation prepared on time.
• Work closely with the warehouse supervisor to plan the operational activities.

Inventory management

• Manage the inventory as per the agreed
  guidelines.

• Get approval from the clients for exceptions before approving changes to the stock.

• Approve modifications as per the agreed SOPs.

• Plan for cycle counts with the existing staff
  by utilizing them during the quiet time and ensure the agreed SLA is met.

• Manage the inventory and help them team with the plan for cycle count.

• Ensuring staffs investigate & validate discrepancies, while ensuring bins to be counted in set timelines.

Collaboration with other department

• Raise and follow up issued reported to the IT team on a day-to-day basis.
• Assist the General Manager with the information required to propose for system improvements.

Health and safety

• Work closely with the team in order to maintain health and safety standards in the facility.
• Assist the team in implementation of new process in line with the guidelines

Customer relationship

• Maintain good relation with clients and ensure best in class service

• Liaise with the internal customer for any operational support required.

  KPI

• Monitor team’s KPIs and ensure all agreed terms are met.

• Help the management with feedback to define and update KPIs time to time with the change in business.

• Adhere to the respective brand SLA and ensure it is achieve.

• Provide justification for any deviation in the SLA to the management

Warehouse management

• Oversee the day-to-dayproductivity of team.
• Manage Receiving, Binning and Delivery operations on day minus one basis by coordinating with the Customer and the Warehouse Supervisor
• Follow up on the pending status of the daily tasks carried out on the previous day
• Overseeing all the inventory transactions which is conducted by the team
• Manage the inventory management within set contractual parameters, with regards to system & physical nil picks
• Identify the Dead stock (if any) and bring it to the attention of the management
• Report excess/shortage/damage goods received, to the clients and update the systems as per the agreed SOP. Best practice
• Ensure that the operation of the warehouse is complies with the best practices and SOPs that include but not limited to: inbound, scan to & putaway, pick & pack & outbound. Plan storage
• Actively seek and plan storage for fast&slow moving articles, plus damage goods
• Manage physical condition of warehouse by planning and strategically storing things to ensure maximum productivity & space utilization.&