Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Representative (Remote)

ServerHub
Dallas, United States
Posted 5 years ago
103Applicants for4 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

As a ServerHub Support Engineer you’re on the front lines of helping current customers troubleshoot active issues and concerns. This is both challenging and rewarding. Our mantra is built around the Customer Support experience, applicants who have a passion for and a proven history of achieving high customer satisfaction rates will excel in this position.

We are looking for problem solvers who can think outside the box, and aren’t afraid of going the extra mile to make a customer happy. Every little thing can give a customer a big smile. As a voice of the customer and a person who will be looked upon as a true guru, you will have the influence and opportunity to give customers insight on product decisions within the ServerHub Platform.

This is a Remote Position, with options of working at our Dallas offices.

What you’ll be doing:

  • Respond to help desk technical and product questions generated by our customers
  • Answer Tickets, Emails, Phone Calls and Live Chat
  • Write and document processes
  • Help write tutorials for our customers for reoccurring issues
  • Adhere to our 15 Minute SLA response times, with one hour resolution/updates
  • Learn and Adapt to the ServerHub platform, and adapt to rapid changes
  • Escalate to L2/L3 administrators Troubleshoot Linux (CentOS and Ubuntu), Baremetal Servers, Cloud Servers
  • Work collaboratively within a team setting via face-to-face and Internal Chat
  • Help Combat Fraud and Spam on our Platform
  • Collaborate with management and team to improve the Customer Experience
  • Communicate on current processes and assist in improvement suggestions

Job Requirements

Things you’ll need:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
    er Service is key
  • Passionate about technology and Customer Support
  • Basic understand of Linux or Technology
  • Experience on how web hosting and cloud hosting works
  • Strong identity with our brand and team culture
  • Strong analytical skills and pattern recognition
  • Prior experience in similar environments

Bonus Points:

  • Source Code: GitAutomation: Chef, Puppet
  • Virtualization: KVM, XEN, OpenVZ
  • Willingness to work in non-traditional business hours (nights or weekends)

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Representative (Remote)