Customer Experience Agent- Jumia (Outsourced)
Jumia -
Cairo, EgyptPosted 5 years ago134People have clicked1 open position
Job Details
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Job Description
Main Responsibilities:
- Provide accurate, valid and complete information by using the right methods/tools
- Approach all matters in a non-biased and professional manner
- Provide customer help and support via E-Mail, phone and follow up
- Manage numerous ad hoc requests concurrently
- Customer retention rates
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies
- Become a subject matter expert with respect to the customer experience, specifically on delivery and return
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
We offer:
- A unique experience in an international, entrepreneurial, yet structured environment
- An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
- The opportunity to be part of a team full of talented people with the best backgrounds.
Job Requirements
Required Skills:
- University graduate, excellent in English is a must
- 1+ years of experience in a customer service-related role/ Tele-Marketing is preferred.
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Basic computer skills and excellent phone disposition
- Willingness to work independently or as part of a team