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Customer Experience Agent- Jumia (Outsourced)

Jumia
Cairo, Egypt
Posted 5 years ago
134People have clicked1 open position
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Job Details

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Job Description

Main Responsibilities:

  • Provide accurate, valid and complete information by using the right methods/tools
  • Approach all matters in a non-biased and professional manner
  • Provide customer help and support via E-Mail, phone and follow up
  • Manage numerous ad hoc requests concurrently
  • Customer retention rates
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Become a subject matter expert with respect to the customer experience, specifically on delivery and return
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.

We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
  • The opportunity to be part of a team full of talented people with the best backgrounds.

Job Requirements

Required Skills:

  • University graduate, excellent in English is a must
  • 1+ years of experience in a customer service-related role/ Tele-Marketing is preferred.
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team
JobsCustomer Service/SupportCustomer Experience Agent- Jumia (Outsou...