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VRM Call Center Team Leader – Jumia (Full Time)

Jumia
Cairo, Egypt
Posted 5 years ago
275People have clicked1 open position
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Track team performance (Reach rate, occupancy rate, Success rate )
  • Set Team priorities to achieve department KPIs
  • Train the team for better quality performance 'Soft skills".
  • Weekly Reporting on teami performance (Call center+ business KPIs
  • Make sure that the tea have the right tool to accelerate the performance (Sales force)
  • Owner for all related Projects.

Job Requirements

Required Skills & Qualifications

  • Call Center background
  • Managed a team of minimum 5 in a Call Center
  • Good with number and reporting
  • Call center soft skills and Audit Skills
  • Drive team performance to reach KPIS and Targets

We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds

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